Client panel directs firm, service centre to interchange faulty printer, slaps Rs 15K fantastic

VIRUDHUNAGAR: The District Client Disputes Redressal Fee in Srivilliputhur just lately directed a printer firm and a service centre to interchange a buyer’s faulty inkjet printer with a brand new one, as the previous was not repaired correctly by the respondents. The panel additionally slapped a fantastic of Rs 15,000 on the corporate and the centre citing deficiency in service.

The order was issued by President SJ Chakkkaravarthy and member M Muthulakshmi on a petition filed by B Vijayasarathan, a resident of Srivilliputhur, in opposition to the supervisor of the printer firm in Bengaluru, regional supervisor of the corporate in Chennai and the authorised particular person of the service centre in Madurai.

The petitioner, who ran an e-seva centre, had bought a multi-functional inkjet printer for enterprise functions in November 2022. After just a few days, he noticed defects within the printer, which had a one-year guarantee, and approached a service centre. Despite servicing for 4 months, the printer continued to stay faulty and the petitioner raised the problem with the service centre and the printer firm in useless, sources mentioned.

In November 2023, an authorised particular person of the service centre assured the petitioner to offer him with a brand new printer, following talks with the corporate. Nonetheless, no additional motion was taken to interchange the faulty product, and the petitioner approached the fee, sources added.
 
The panel, which noticed a deficiency in service, directed the respondents, both individually or collectively, to interchange the faulty printer with a brand new one of many identical mannequin and firm. It additional slapped a fantastic of `10,000 on the respondents for inflicting psychological agony and materials loss to the petitioner, and `5,000 for litigation bills.